Greek to New Zealand

ARCADIA INFORMATION

Everything about Arcadia is indulgent. Her size. Her choice of modern facilities. Her stylish accommodation. Over 3,000 British artworks are displayed around her decks. And her exterior glass lifts offer far-reaching views across the ocean. Stylish in design and atmosphere, child-free Arcadia offers a classic cruising experience. With many innovative signature features, she offers an experience that is quite unique. A three tier theatre. A fine dining restaurant, which spans two decks. And a luxurious spa, complete with thermal suite and hydrotherapy pool. On board, you can also dine in Arcadian Rhodes - created by well-known British chef Gary Rhodes. You can sample a fusion of Oriental flavours in The Orchid. Enjoy five course menus in the main restaurant. As well as enjoy more relaxed dining in the Belvedere food court and out on deck.

ABOUT P&O CRUISES UK

Sailing Britain's largest fleet , P&O Cruises has earned the reputation as a leader in word cruising. Since pioneering cruise holidays in the 1880's they have been perfecting, redefining and developing them ever since.

The tone of P&O Cruises remains distinctly British, with British officers, 95 per cent of passengers ar efrom the British Isles

Please click on any image to enlarge

TERMS AND CONDITIONS FOR THIS CRUISE

P&O Cruises UK Europe and  World Voyages

Terms and Conditions

 

Introduction

These are the Terms & Conditions under which you book and travel

on any P&O Cruises product we sell you. You are bound by these

‘Terms & Conditions’, so it is important that you read them carefully.

We/Our/Us means Carnival plc, trading as P&O Cruises and,

where the context permits, includes the Carrier. In selling you

cruises and issuing you tickets, Carnival plc acts as a sales agent

for P&O Cruises.

You are entering into this contract with Carnival plc trading as

P&O Cruises, ARBN 107 998 443.

Certain laws such as the Trade Practices Act 1974 (Cth) and any

applicable state based consumer legislation (from here known

as ‘consumer laws’), are in place for your protection. They are

designed to ensure the services provided by us (and, where

applicable, the Carrier), are provided with due care and skill and are

reasonably fi t for a holiday. These Terms & Conditions do not alter

any protection given to you by consumer laws.

Your agreement with us

When you fi rst make a payment towards your cruise holiday, you

accept P&O's Terms & Conditions on behalf of all passengers in the

booking. Once we have received a payment, an agreement on these

Terms & Conditions becomes effective between all passengers in

the booking, Carnival plc and, where applicable, the Carrier.

Fare types

When you holiday with P&O Cruises you can choose to purchase a

Full Fare or one of our Discounted Fares. Passengers who purchase

a Full Fare enjoy more fl exible payment and cancellation conditions.

Please refer to the Payment and Cancellation sections below.

Payments

Once you have decided on your holiday, we will need a deposit to

secure your booking. It is essential that deposits are received by

us within 3 days from when the booking is made. If payment is

not received within this time, our system will automatically cancel

your booking.

 

	Fare type	World Voyages	All other Cruises
Deposit amount (from total fare price)	All fares	10%	10%
Final payment due (number of days prior to departure)	Discounted fares	90	75
Final payment due (number of days prior to departure)	Full fares	45	30

 

Please note, all passengers within a booking must travel on the

same fare type. It is essential that you make fi nal payment by the

due date and in accordance with the fare type you have purchased.

If payment is not received, bookings will be automatically cancelled

and our ‘Cancellation & Refunds’ policy will apply.

If you are making a booking within the ‘fi nal payment due’ period of

your selected cruise, full payment is required at the time of booking.

 

Travel insurance

We strongly recommend you purchase appropriate

international travel insurance at the time you pay your

deposit. If you do not purchase travel insurance, you will not

be able to claim for any cancellation charges, medical costs,

repatriation and other expenses that may arise if things do

not go according to plan.

Cancellation & Refunds

Although we would love to see you on board, we understand that

plans can change. Should you need to cancel your holiday, we ask

that you notify your Agent or our Customer Service Team at

your earliest convenience. The refund or cancellation charge that will

be payable depends on the amount of notice you give us and the

fare type you have purchased, as follows:

The new policy is effective immediately and applicable to all new bookings made on 5 September 2011 onwards, starting from and including the following voyages.
D203 (9th April 2012), J202 (27th April 2012), R202 (12th April 2012), A207 (30th March 2012), E205 (4th April 2012) , X202 (10th April 2012), N206 (23rd March 2012) .

Days prior to departure	Cancellation Charge
>90 days	Deposit ^
89 - 64 days	25% ^
63 - 43 days	50% ^
42 - 15 days	75% ^
<14 days	100% ^

^ Additional fees charged by airlines will be passed onto the guests.

* Please note in instances where the deposit amount paid is higher than the 25%, 50% or 75% of the cruise fare, then the highest of the amounts is payable as the cancellation penalty.

Changing your cruise holiday

Please note, if you choose to change your booking to a different

cruise, or to a different sector of a World Voyage, it will be

considered as a cancellation of your original booking. In this

instance, our cancellation charges, as per our Cancellation &

Refunds policy, will apply.

Your fare

Your fare is determined by the fare type, the number of passengers

in your stateroom, its location on the ship, the amenities offered,

port charges, government taxes, any airfares including taxes and

fees, any transfers and any hotel accommodation. Child fares,

where applicable, only apply when children occupy the 3rd or

4th bed in a stateroom.

Fare changes

Once booked, your fare is only subject to any increased taxes,

which will be added to the fare or to your on board account.

Sometimes we will release promotional fares. These can be offered

and withdrawn at any time. If you decide to change to one of these

promotional fares, you will need to cancel your existing booking and

our Cancellation & Refunds policy will apply.

Stateroom changes

We reserve the right to change the stateroom allocated to you at

any time at our discretion. In addition, when a booking is made as

a ‘Guarantee’ it will be berthed at our discretion and allocated a

stateroom in the grade booked or higher at a later date.

Fuel supplement

We may elect to impose a fuel supplement at any time, which will

apply to new bookings only. The total price quoted to you at the time of

booking will be inclusive of any applicable fuel supplement.

Booking changes & ticket requests

Once you have made your booking, please check your invoice, ‘Cruise

Personaliser’, or with your Travel Agent to ensure the details are correct.

Should you need to make changes to your booking or request tickets,

the following administration charges will apply:

 

Changes/requests	Our charge	Additional charges
Spelling correction (per person)	$0	▄
Replacement passenger * (per person)	$25	▄
Re-issue of ticket (per request)	$25	▄

 

 

* One original passenger from the booking must always remain in the

stateroom. If the cancelling passenger was the only person that qualifi ed

the booking for a promotional fare (eg: past passenger fare), additional

and remaining passengers will no longer be entitled to this promotional

fare. The booking will revert to a different fare and the remaining

passengers will need to pay the difference in cost, if any.

▄ Flights – all changes and requests subject to relevant airline

charges.

Airfares

Our Customer Service Team can assist you in booking fl ights to connect

with your cruise, in this instance, we act only as a booking agent

on behalf of the airline. Bookings are subject to availability and the

following conditions apply:-

• Airfares can only be purchased in conjunction with a cruise and travel

will be on fl ights and airlines nominated by P&O Cruises.

• Airfares are in Australian dollars per person and include: GST (where

applicable), fees, taxes and surcharges.

• Airfares do not include stopover accommodation, transfers or

baggage handling.

• P&O Cruises cannot accept any responsibility where airline schedules

or seat availability requires overnight accommodation before or after

your cruise.

• We make every effort to ensure that fl ight arrangements we make

for you are appropriate, however we cannot accept responsibility

for missed connections between your fl ight and the ship which are

beyond our control.

• Fees, taxes and surcharges can vary by gateway city, routing,

destination and carrier and are subject to change without notice. If

there is an increase to the fees, taxes or surcharges, we can collect

the additional payment prior to your cruise holiday, even if your

booking has already been paid in full.

• Airline rules and conditions may require full non-refundable payment

prior to P&O Cruise’s normal payment conditions.

• Alterations to fl ights after tickets/vouchers have been issued can only

be made through our Customer Service Team and will be subject to

our booking changes & ticket requests policy in conjunction with the

airlines fare rules and conditions.

• If you choose to cancel your air for any reason, our Cancellation &

Refunds policy will apply in conjunction with the airlines fare rules and

conditions.

 

Pregnancy

We are unable to accept any passengers who will have entered their

24th week or later of pregnancy by the end of the cruise.

Minimum age to travel

To ensure suitable supervision there needs to be at least one passenger

18 years or older in each stateroom. Passengers under the age of

18 years must travel with a parent or guardian over the age of 21 years.

We welcome children 12 months and over to cruise with us, except on

Arcadia and Artemis, which are dedicated to adults over 18 years of age.

We are unable to accommodate infants less than 12 months due to

limited neo-natal facilities on board. Please note, infants aged 6 months

and over are permitted to travel on selected cruises, please enquire at

the time of booking.

Children

Parents/guardians are responsible for children at all times. Children

under the age of 16 years must not be left unaccompanied on the ship

whilst visiting a port of call. Infants aged between 6 months and 2 years

must remain with their parent/guardian at all times.

If a child displays dangerous or disruptive behaviour, the ‘Rights of the

Captain’ will be applied to both parent/guardian and child.

Requirements to travel

Passports, visas and vaccinations are your responsibility.

Without the necessary passport, visas and/or vaccinations local

authorities may deny you boarding, prevent you from going ashore,

issue a fi ne or deny the ship entry into the port.

Passports are required and must be valid for a minimum of 6 months

beyond the date of the cruise return. In addition, travel on our cruises

will not revalidate an Australian re-entry visa.

Illicit items

To ensure a safe and enjoyable holiday for all our passengers, it will be

necessary for our staff and others parties, such as port and government

agencies, to search you and your luggage. You agree to allow such

searches. We can deny boarding or disembark any person in possession

of any weapons or illicit substances.

Alcohol & gambling

We are committed to the responsible service of alcohol. There may be

times when we consider it appropriate to refuse the service of alcohol to

a passenger for any reason.

Any alcohol purchased ashore may be collected at the gangway for safe

keeping and will be returned to you on the last day of your cruise.

Passengers must be 18 years of age or older to purchase and drink

alcohol or gamble on board P&O Cruises ships at all times. Passengers

aged 16 and 17 years may be bought beer, cider or wine to drink with

a meal in the restaurants when accompanied by an adult. Government

issued photo identifi cation may be requested.

Your health

We care about the health and safety of our passengers. To assist,

please advise us at the time of booking if you have any condition that

requires medical attention, medication or special treatment. We may

also ask you to complete a health questionnaire.

If a passenger has a condition that we decide may seriously affect the

enjoyment, health or safety of themselves or any other person on board,

we can refuse or cancel a booking, where necessary. We will give

reasonable consideration when reaching this decision and will advise you

as soon as possible. Provided you have given us all relevant information

about the condition at the time of booking, you will be entitled to a full

refund if we cancel your booking on the basis of this condition.AND CONDITIONS www.pocruises.com

On board Medical Centre

Each ship has a Medical Centre that is staffed by registered doctors

and nurses, who are available during scheduled times to provide

medical care for everyone on board. They are also available 24 hours

a day, 7 days a week for medical emergencies. Our Medical Centre

is only for medical needs arising on board and cannot cater for

treatments that you know you will require while on holiday.

We are not a healthcare provider and may not be held liable for the

sickness, injury or death of any passenger arising from any advice,

treatment, care, services or any omission by medical staff. These

medical providers exercise their own medical judgement and expertise.

On board medical charges

All cruises on our ships are outside the scope of Australian

Medicare, New Zealand Accident Compensation Corporation

(ACC) and private health insurance. Consultations, treatments and

medications are charged at private rates in Pounds Sterling and

must be paid by you and claimed through your travel insurance.

Other service providers

While we specialise in cruising holidays, you may choose to book

other services such as fl ights, accommodation, transfers and shore

excursions. We will assist you in making these arrangements;

however, we act only as a booking agent. The service providers are

solely responsible for the information and service offered and their

conditions will apply. Where we arrange these services for you, we

will assist in addressing any concerns you may have.

Any arrangements made by or for you are your responsibility and

entirely at your own risk.

Ship & itinerary changes

We will do everything we reasonably can to make sure everything

goes according to plan; however, sometimes changes can happen

that may affect your holiday experience. This could include

weather, mechanical diffi culties, civil unrest or any other unforeseen

circumstances.

In addition, we may charter all or part of the ship or remove the ship

from service where this becomes necessary. We may change the

itinerary, ship or cancel the cruise due to operational or commercial

requirements.

We will notify you of these changes as soon as we can. Where we

cancel a cruise or make a signifi cant change to the ports in your

itinerary prior to departure, you will have the choice of:

• The new itinerary;

• An alternative cruise of comparable standard, if available; or

• Cancelling the cruise for a full refund of your fare paid.

If we are required to change the itinerary or cancel the cruise due

to safety, maritime law, severe weather or to protect human life

or health, we are not required to provide any compensation. With

this in mind, please do not make any important arrangements or

meetings based on the proposed itinerary.

Rights of the Captain

If a passenger seriously affects the safety, well-being or enjoyment of

themselves or any other person on board, the Captain has the right

to confi ne, sedate or disembark the passenger. In such cases, we

are not responsible for any expenses including your return home. In

addition, you will not be entitled to any refunds. While the Captain will

always act reasonably in these circumstances, you accept that the

safety, well-being and enjoyment of everyone on board comes fi rst.

Leaving the cruise early

If you are required or choose to leave the cruise for any reason, we

are not responsible for any expenses, including your return home.

This also applies if you do not return to the ship after a port visit in

time for sailing. If we assist you with any costs, you will need to repay

us on your return. In addition, you will not be entitled to any refunds.

Legal matters

In the unlikely event you have reason to take legal action, you agree

to use all reasonable efforts to bring the issue to our attention as

soon as possible.

Where permitted by consumer laws and other laws, we shall not be

liable for:

• Loss of, or damage to, any luggage or other belongings

• Sickness, injury or death, unless caused by our proven negligence.

In addition, our liability will be reduced in proportion to any

negligence or fault on your part.

This contract is governed by the laws of New South Wales.

You agree that any action you bring against us will be heard in

New South Wales, unless consumer laws allow you to bring an

action elsewhere in Australia.

You agree only to bring action against Carnival plc and not

P&O Cruises or any of Carnival plc’s other related bodies

corporate as defi ned in the Corporations Act 2001(Cth), or any

other person involved or connected with the ship. You agree that

Carnival plc holds the benefi t of this promise for itself and also

on behalf of the other parties it is intended to protect. If you do

take action against any of those parties you will be required to

compensate for the full amount of the actual damage or loss

sustained, and any costs and expenses incurred by Carnival plc

and the other person or persons against whom you claim.

Privacy

Privacy laws safeguard your personal details.

Personal information

During the booking process and your cruise holiday, we ask for

information about you. We collect this information so you receive

the highest level of personalised service. After your holiday, your

information is stored so we can inform you of any special offers

or obtain feedback. If you do not wish to receive such offers or be

contacted to provide feedback, please let us know. We may also

be required to pass your information onto various third parties such

as immigration offi cials, service providers and insurers.

If you consult the medical staff on board, any information shared

with them may be made available to relevant people within our own

organisation and also externally to medical specialists, insurance

providers and our professional advisers.

Security cameras

For the safety and security of our passengers and crew, we use

Closed Circuit Television (CCTV) to monitor and record public areas

on board all our ships. If necessary, this footage may be viewed

by our own personnel, advisers and external parties with a relevant

interest. We are not responsible for any consequences arising from

the viewing or other use of this footage.

If you would like to access your personal information or obtain a

copy of our privacy policy, please contact our Customer Relations

Department on:

0800 444 740 (New Zealand)

Post: PO Box 2006

North Sydney, NSW 2059

Australia

Email: privacy@pocruises.com.au